The People Element

No organization can do better than the people it has. - Peter Drucker

A few years ago while developing our training courses for physicians, my team developed a model of the required aspects needed to deliver exemplary patient care. We identified four facets must be in place to achieve this goal. We call them the Four P’s of Exemplary Patient Care. They are People, Productivity, Performance, and Profitability. 

All four aspects should be examined and maximized if your organization is to deliver exemplary patient care. This article is the first of a four-part series in which we will discuss how you can provide exemplary patient care. In this article, we will explore a few key points about the People facet.

People Matter a Lot

Of the four aspects of exemplary patient care, people are perhaps the most critical facet of the four for a straightforward reason. Healthcare is a service industry, and it is people that do the work and deliver the care. People possess the knowledge...

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